The carrier is responsible for the safe and rapid delivery of your package.
We receive the same shipping tracking details from the carrier as those received by the customer.
If you think your package is lost, stolen or delivered to the wrong address, please file a complaint with the carrier of your package.
Colissimo : https://aide.laposte.fr/contact/colissimo/
Luxembourg Post : https://www.post.lu/en/particuliers/contactez-nous
Colis Privé : https://les-colis.fr/assistance/reclamation-colis-prive/