Conditions and refund possibilities
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, dangerous products or flammable gases or liquids.
Other items that cannot be returned:
- Gift cards and highly personalized products
- Downloadable software
- Certain health and personal care products
To make a return, you must present us with a receipt or proof of purchase.
There are certain situations where only a partial refund is granted: (if applicable)
- Books with obvious signs of use.
- CD, DVD, VHS cassette, software, video game, cassette, or vinyl record that has been opened.
- Any article which is not in its original state, which is damaged or which presents certain missing parts for reasons which are not due to an error on our part.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request. If your request is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account first. Then contact your credit card company, as there may be a delay before your refund is officially posted. Then contact your bank. There is often a processing time required before a refund is posted. If after completing all of these steps you still have not received your refund, please contact us.
Discounted items (if applicable)
Only items at current price can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you want to exchange it for the same article, send us an e-mail to firstname.lastname@example.org
If the returned item was identified as a gift upon purchase and it was sent to you directly, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift upon purchase, or if the gift donor preferred to receive the item first and offer it to you later, we will send a refund to the gift donor and it will know that you have returned the item.
To return a product, you must send it by post to the address provided by our customer service when you request a return. We recommend that you send us a photo of the postage slip to email@example.com to keep track of the return of your order.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued at more than 50 euros, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.